Terms + Conditions.

Terms & Conditions

Last updated 10/11/2025

All services purchased from alchemy_space London must be preceded by the applicant acknowledging, by way of completing a health and safety form, that they have no physical limitations preventing participation.

Any participant under the age of 18 years must have written consent or be accompanied by a parent or guardian.

All participants release alchemy_space London, its owners, practitioners, directors, and all employees of all liability regarding:

  1. any injury to self or child being accompanied to a class;

  2. any loss or damage to personal property.

alchemy_space London and its practitioners cannot be held responsible for any accident or injury experienced while following our online classes or events.

ABOUT ALCHEMY SPACE LONDON LTD AND ALCHEMY_SW16

alchemy_space London Ltd is the registered company operating under the umbrella name Alchemy Space London.

alchemy_sw16 is a trading style and physical location within this umbrella, representing the community studio and wellness space based in South West London.

All services, bookings, events, memberships, and communications related to alchemy_sw16 are managed and legally held by Alchemy Space London Ltd, company no. 15959883

References to “we”, “our”, or “us” throughout these Terms refer collectively to Alchemy Space London Ltd, alchemy_space London, and alchemy_sw16.

MEMBERSHIP USAGE

All holders of a monthly membership are permitted to attend up to one group fitness class per day for the duration of their active membership.

While we want you to enjoy as many classes as possible, we ask that you adopt a “wait and see” approach if you would like to practise more than one class per day. This ensures that all members can enjoy the space and attend classes daily.

If you have already booked into a class, please avoid booking multiple sessions in one day. Likewise, we ask that all members commit to their class booking and refrain from “place holding” on a waitlist for one class while already securing a spot in another.

If a space is available when a class is about to start, we will happily book you in for more movement!

REFUND & CANCELLATION POLICY

Group Classes

  • Cancellations or missed sessions (“no-shows”): A minimum of 12 hours’ notice is required for all group class bookings.

    • Late cancellations and no-shows will forfeit the class credit if using a class pack, or incur a £5 late-cancel feeif you hold a monthly unlimited membership.

    • Early cancellations (more than 12 hours’ notice) will return the class credit to your user account.

    • Late cancellation is permitted for medical reasons.

  • Cancellation of a class by alchemy_space London: If a class is cancelled by us, any used credit will be returned to your account, or a full refund for that session will be issued.

Workshops

  • Cancellations: A minimum of 7 days’ notice is required for a full refund.

  • Late cancellations (within 7 days): No refund is available, but you may transfer your booking to another client (written notification required at least 24 hours before the event).

  • Medical cancellations: Permitted where the participant cannot attend for medical reasons; a doctor’s note may be required.

  • Cancellation by alchemy_space London: A full refund will be issued, or you may transfer your booking to another event or class credit of equal value.

Membership Contracts

  • Minimum one-month commitment, unless otherwise stated (e.g. sale or reduced-rate offers).

  • Cancellation requires 20 days’ notice before your next payment, via email to info@alchemyspacelondon.co.uk.

  • Early cancellation of contracts with a minimum term longer than one month (e.g. 3-month offer) incurs a £50 cancellation fee.

  • Memberships may be paused twice per year for a combined total of 6 weeks.

  • Memberships will be paused at no charge during any government-mandated lockdowns or may be transferred for online use.

  • All memberships are non-transferable and non-refundable.

CLASS CREDIT VALIDITY

  • 10-class packs are valid for 2 months from activation.

  • They may be extended once for an additional month for a £10 fee.

  • In the event of a government-mandated closure, class packs may be frozen or extended at no cost or transferred for online use, at alchemy_space London’s discretion.

COMMUNITY GUIDELINES

When you join us for a class, whether in person or online, you are joining a community. Please respect it as such. Treat your teachers, therapists, staff, and fellow participants with kindness and respect.

  • Arrival: Please arrive 5 minutes before class. Late arrivals cannot be admitted for safety and security reasons.

  • Safety: Follow your teacher’s guidance regarding equipment use and cleaning.

  • Belongings: Personal items are stored at your own risk. Lost property is kept for one month before donation.

  • Conduct: Anyone deemed to breach these community standards may have their membership suspended or terminated.

These Terms & Conditions may be updated periodically.